Probably 75% of my time is spent assisting with internet related issues. This includes lost internet connections and e-mail problems. Below is some information that relates to the more commonly used internet service providers e.g. BT and Orange. If you have additional information, that you wish to send me for inclusion then please do.

Settings for :

Included below is where to find those elusive e-mail and internet files that should be backed up.

Location of :

(NTL / Virgin / blueyonder)

e-mail
Customer email format : user.name@ntlworld.com

Outgoing Mail Server address : smtp.ntlworld.com
Outgoing Mail Server type : SMTP

Incoming Mail Server address : pop.ntlworld.com
Incoming Mail Server type : POP3

Secure Password Authentication is not required
Outgoing mail does not require authentication

Webspace - ftp details

Customer homepage URL format : http://homepage.ntlworld.com/user.name

FTP Server : upload.ntlworld.com
User Name : your username
Password : your password
FTP Upload Address ftp://user.name@upload.ntlworld.com

Link to the Help section of the Virginmedia : http://www.virginmedia.com/help/

e-mail
Customer email format : user.name@virgin.net

Outgoing Mail Server address : mail.virgin.net
Outgoing Mail Server type : SMTP

Incoming Mail Server address : mail.virgin.net
Incoming Mail Server type : POP3

Secure Password Authentication is not required
Outgoing mail does not require authentication

Webspace - ftp details

Customer homepage URL format : http://homepages.virgin.net/user.name

FTP Server : homepages.virgin.net
User Name : your username
Password : your password

(Wanadoo / Freeserve)

e-mail

Orange dial-up and broadband email settings are:
username

Your email username takes one of the following formats:
yourname.orangehome.co.uk
yourname.wanadoo.co.uk
yourname.freeserve.co.uk
yourname.fsnet.co.uk
yourname.fsbusiness.co.uk
yourname.fslife.co.uk
yourname.fsworld.co.uk

Broadband customers please note: @fs should not be used in email or webspace settings

email address

Your email address is your choice of name, followed by the '@' sign and your email username, eg mail@yourname.orangehome.co.uk
You can use as many email addresses before the '@' sign as you like, eg bob@yourname.orangehome.co.uk, elisabeth@yourname.orangehome.co.uk

server settings

email server: POP3
pop server (incoming): pop.orangehome.co.uk
smtp server (outgoing): smtp.orangehome.co.uk
secure password authentication: no


Outgoing Mail Server address : smtp.wanadoo.co.uk or smtp.freeserve.com
Outgoing Mail Server type : SMTP

Incoming Mail Server address : pop.wanadoo.co.uk or pop.freeserve.com
Incoming Mail Server type : POP3

Secure Password Authentication is not required
Outgoing mail does not require authentication

Webspace - ftp details

Customer homepage URL format : http://mysite.wanadoo-members.co.uk/sitename or http://sitename.mysite.wanadoo-members.co.uk
FTP Server : sitebuilder.wanadoo.co.uk
User Name : your username
Password : your password

Link to the Help section of the Orange web site :
http://help.orange.co.uk/results.do

e-mail
Customer email format : myname@btinternet.com

Outgoing Mail Server address : mail.btinternet.com
Outgoing Mail Server type : SMTP

Incoming Mail Server address : mail.btinternet.com
Incoming Mail Server type : POP3

Secure Password Authentication is not required
Outgoing mail does require authentication

For broadband : Account name = first part of your email address (before '@') e.g. joe.bloggs @btinternet.com

Webspace - ftp details

FTP Server : ftp.btinternet.com or ftp.uk.geocities.com
User Name : your username
Password : your password

Link to the Help section of the BT web site :
http://www.bt.com/athome/

For some of the dial-up pre paid packages you may have to put 1470 before the number it dials. This is for people who have permanent number blocking and is because the service needs to verify the phone number that is calling is legitimate.

Location of e-mail files in Outlook Express :

C:\Documents and Settings\User Name\Local Settings\Application Data\Identities\{BAC0EF8E-BC5F-4676-A526-5940F1A7FDCE}\Microsoft

These files end in .dbx and ALL of them should be backed up

Note : The long list of letters and numbers will vary machine to machine.

Location of e-mail files in Outlook :

C:\Documents and Settings\User Name\Local Settings\Application Data\Microsoft\Outlook\outlook.pst

Note : This database is in a .pst format

Location of address book :

C:\Documents and Settings\User Name\Application Data\Microsoft\User Name

Location of Internet Explorer favourites (bookmarks) :

C:\Documents and Settings\User Name

Location of Mozilla Firefox bookmarks :

C:\Documents and settings\User name\application data\mozilla\profiles\default\********.slt\

Note : The ******** means a random string of 8 characters.